Privacy Policy

Data Controller Information

The data controller for the personal data processed through tranikovex.top is:

• Company: tranikovex.top S.A.
• Registration Number: 852369741
• VAT Number: PT852147936
• Address: Praça do Comércio 80, 1063-549 Lisbon, Portugal
• Email: [email protected]
• Phone: +351 218779984

Data We Collect

We collect and process various types of personal data to provide our restaurant menu pricing optimization services. The data we collect includes:

Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, and job title when you contact us or request our services
• Account Information: Username, password, and profile information when you create an account
• Business Information: Restaurant details, menu data, pricing information, and operational data you provide for analysis
• Communication Data: Messages, feedback, and other communications you send to us

Information We Collect Automatically

• Technical Data: IP address, browser type, device information, operating system, and referring URLs
• Usage Data: Pages visited, time spent on pages, click patterns, and other interaction data
• Location Data: General geographic location based on IP address

How We Use Your Information

We process your personal data for the following purposes and on the following legal bases:

Service Provision (Contract Performance)

• Providing menu pricing optimization services and analytics
• Creating and managing your account
• Processing payments and billing
• Providing customer support and technical assistance

Communication (Legitimate Interest)

• Responding to your enquiries and requests
• Sending service-related notifications and updates
• Providing information about our services that may interest you

Legal Compliance (Legal Obligation)

• Complying with applicable laws and regulations
• Maintaining records for tax and accounting purposes
• Responding to legal requests and court orders

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business, including:

• Cloud hosting and data storage providers
• Payment processing services
• Analytics and marketing platforms
• Customer support tools

Legal Requirements

We may disclose your information when required by law, regulation, or legal process, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally recognised transfer mechanisms

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Data: Retained for the duration of your account plus 3 years after closure
• Business Data: Retained for the duration of our service relationship plus 7 years for legal and tax compliance
• Marketing Data: Retained until you withdraw consent or for 2 years of inactivity
• Website Analytics: Typically retained for 26 months in accordance with Google Analytics standards

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain circumstances
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us at [email protected] or +351 218779984. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Incident response procedures

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may also provide additional notice via email.

Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +351 218779984
• Post: tranikovex.top S.A., Praça do Comércio 80, 1063-549 Lisbon, Portugal

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.